The system lets you buy up to 35 tickets, nonetheless you have to be aware that the capacity of buses or trains is limited. Also, sometimes if the number of tickets to be purchased is considerable, there is the possibility that not all passengers will travel in the same bus or train.

When you register through Tickets Bolivia the system will ask some basic information that we need in order to process your reservation. Data about the buyer, including email addresses and phone numbers, are required to contact our costumers in case there are changes in itineraries or travel conditions. Also, data for each passenger is needed to prepare the travel logs at the bus or train company. Payment information is managed by an online payment company, which is encrypted and never shared with Tickets Bolivia. The credit card service uses the most advanced security protocols to provide a safe experience to our clients.

You need to send your cancellation request with at least two business days of anticipation and during office hours by email to: serviciocliente@ticketsbolivia.com. You will need to include the registration information (name, email, phone numbers and names of travelers), including the unique ticket code TB that was generated by our system for each ticket.

You need to take into consideration the following information which is also explained in Terms & Conditions section.

• If the cancellation request is made up to 72 hours before the time of departure, we will refund 80% of the ticket cost. (This includes fees and taxes)

• If the cancellation request is made between 72 and 48 hours before the time of departure, we will refund 50% of the ticket cost. (This includes fees and taxes)

• We cannot refund cancelled tickets if the request is made less than 48 hours before the time of departure.

• Some companies do not agree to a cancellation under these percentages and times, we handle this information in general but a carriers trip may not be governed under these percentages or times like international trips. The bus companies that do not allow a cancellation once the tickets is confirmed are: Avalos Tours, Bolivia Hop, Cruz del Sur, Moquegua Turismo, Turismo Mer, Movil Bus, Nativa Express, Oltursa, La Preferida, Todo Turismo, Trans Copacabana 1Mem, Trans Copacabana SA, Trans Tour Juarez.
  

IMPORTANT:

Requests for cancellations and changes ARE NOT PROCESSED on Saturdays, Sundays or holidays. They are only processed on workdays, from Monday through Friday between 8:30-17:00.

Payment gateways charge around 1$us for a refund transaction, which is not covered by Tickets Bolivia.

Tickets Bolivia uses american dollars for all its transactions, your Bank might charge a commission for exchange rates with other currencies.

You need to send us your request at least two BUSINESS DAYS before the trip with the details of your new itinerary to this email: serviciocliente@ticketsbolivia.com. In the email, you will need to include the unique ticket code TB that was generated by our system. If we are able to make the change, there is no additional cost for this service.

If the request is made less than 48 hours of your departure time, it may not be possible for us to arrange the requested changes or it may have a cost. We might not be able to make the change anyway, even if you write us with enough anticipation, as this will depend on the availability of the bus or train company. We will let you know as soon as we can either to confirm or deny the request.

Absolutely. If a trip is cancelled because of force majeure, then you will receive an email, or call you if you have provided us with a valid phone number at the time of purchase.

You will have the option of either changing the date of your trip or getting a refund, including taxes and fees.

By force majeure we mean social unrest, natural disasters or some internal conflict within the companies.

• The service is provided by three of the most trusted online payment companies in the world, which are PayMe, Stripe and PayPal.
• These companies have all security protocols and certificates to process credit card transactions online.
• These services provide our customers the option of choosing one of 26 currencies and the ability to checkout in 15 different languages.
• These services provide the highest security level of a hosted solution with the highest PCI protection.

Yes. You will also need your identification card or Passport (with a proper visa, if needed) and the PRINTED e-ticket that was sent to your email when you made the purchase through the website.

If you are traveling with a minor, it is mandatory to travel with a national identification (ID) document or passport, as appropriate. If minors are traveling without parents or legal guardians, a signed authorization from the parents will be required.

You will find a more detailed information in our Terms and Conditions section.

The bus or train company will give you an invoice of the trip when you do the check-in. And the electronic invoice of Tickets Bolivia, which includes the fee, will be sent to your email once the trip is made.

Both invoices are made with the information of the client details.

You do NOT need to be in Bolivia in order to buy a ticket, you can purchase it from any country around the world.

Once you have paid for the ticket you will automatically receive an email from PayPal or Stripe with your payment confirmation. You will receive a second email from sales@ticketsbolivia.com with the confirmation of your trip and a link to your electronic ticket that you need to print and present at the office of the transportation company once you are in the bus or train terminal.

If you do not receive an email from Tickets Bolivia with the link to your electronic ticket, you need to send us an email to serviciocliente@ticketsbolivia.com, asking for your e-ticket. Sometimes our emails are sent to junk or spam folders, so it will be helpful if you can first check these folders out.

For national trips, you are required to be at the Terminal at least 30 minutes before the departing time of your train or bus, as indicated in your ticket. Tickets must be printed. For international trips, you must check in an hour before departure time.

Once you are at the bus or train Terminal you need to go to the bus or train company counter and check in with your printed ticket and personal documents.

In most bus terminals you will have to pay a Terminal tax (Uso de Terminal, in Spanish). This payment needs to be made in cash to the Terminal Officer, and has a cost of around 2,5 Bolivianos. Tickets Bolivia does not handle this payment.

Tickets Bolivia charges a commission that represents a small percentage of the total cost of the tickets. This amount varies: in more expensive tickets, the commission percentage is smaller. In the case of some bus or train companies, the Tickets Bolivia commission is covered by the transport company and not by the passenger. Administration fees include the management of the issuance of bus tickets, reservations and coordination with the bus companies. They are not reimbursable under any circumstance and are independent of the cost of the ticket. These administration fees will be applied again in the case of reimbursement of funds, if the conditions of the tickets so permit (except in situations where they are not requested by the buyer). During the purchase process, it is important that the passenger carefully check the screen that shows the breakdown of the total amount to be paid, including: the cost of the tickets, taxes and commissions. If the passenger does not agree with the amount to be charged, he or she can leave the system at that moment and the purchase will not be made.

With the majority of bus companies, the system only allows the purchase of tickets with at least 24 hours of anticipation.